Global Point’s technical advisers understand your business
With our engineers holding years of experience in their respective fields, our clients are given access to exceptionally high level engineers with qualifications in migrations, integration, support engineering, and much more. All our technicians take the time to understand your environment. This is solely for the reason of enhancing efficiency of the resolution of all your issues. If we have to support technologies proprietary to your business, we have an established network of partners that can help resolving problems as well.
Fixed monthly support rate
Our fixed monthly rates ensure that you are not incurring any unexpected costs along the way. That way we can provide your business with updates of when you are nearing your limit or if the support is unlimited and we have a contract that doesn’t require so much work, we will advise you on the better options.
Have help desk support agreements built on your terms
We know how important it is to transparently communicate expectations. After understanding your business needs, we’ll suggest best practice ideas for responding to issues. However, all our clients are given the autonomy to dictate exactly what they expect from their computer systems. The SLAs simply enforce them!
Reduced financial risk
When you upgrade your support from casual support to a fixed monthly rate, it becomes an operational expense. This allows for more cash flow to occur without the massive bumps in the budget. This also allows us to understand your environments better than providing your business with ad-hoc support.
All-year round help desk support of your IT
We know the importance of having a range of support options. But what about ensuring consistency? Throughout the year; we make sure that your team is supported and your systems are managed accordingly.
Highly responsive turn-around time
We often have new clients approach us because they are frustrated with their current IT. Our help desk aim is make sure that your business receives the highest level of service, especially during the critical time-periods.