Global Point’s Managed Help Desk and on-site support are handled locally by our dedicated certified engineers. You will not be outsourced to another country or transferred between various people. Support engineers can be contacted by phone, email or web system to address a new issue or get a status of an open issue. If Global Point cannot address your specific problem, we have partnerships with Microsoft, Cisco, HP, Dell and various other companies that can come to the rescue without your involvement.
What is included as part of our help desk commitment?
Chicago based help desk
We understand the importance of being able to speak to all our customers using a simple language and making sure that no information is lost in communication. We setup a simple agreement/SLA to make sure you can have access to all of Global Point’s help desk benefits.
Mon – Fri 8am – 5pm or 24/7 availability
Whether your business operates within business hours, or requires 24/7 support, we can ensure that you have a qualified technician to take your call and speak to you. You can contact Global Point support desk engineers by the means of a single phone number that puts you directly in touch with our support engineers. Our ticketing system is also available to all our customers so communication can be quick and efficient.
Customized for your business needs
We work with you and your team to determine exactly what it is that you require. Each company has a different set of needs to fit their business model. Global Point has been supporting companies for over 15 years and we make sure that we can identify your needs and keep the necessary capacity to handle any help desk requests.
If you are still not convinced please contact Global Point’s Sales Advisor at 847.464.3900 to discuss your specific requirements.